How it works
Support
How it works
Support
At HousingBookers, we prioritize the privacy and security of your personal data. This policy outlines how we handle and process your data in compliance with the General Data Protection Regulation (GDPR).
HousingBookers - responsible for managing and processing your personal data under this policy.
Any information related to an identified or identifiable individual, including details such as name, email, or identification numbers.
Any person who registers an account on HousingBookers.
A user who is searching for rental accommodations on HousingBookers.
Any individual or organization that lists properties for rent or sublet on HousingBookers.
Properties available for rent, including photos, descriptions, and addresses.
External service providers that HousingBookers collaborates with to offer services, such as payment processors or IT support.
We collect personal information to provide, improve, and secure our services. The types of data we collect include:
When you sign up for HousingBookers, we collect personal details such as your name, email address, and date of birth to create your account and facilitate communication.
Additional details such as your address, phone number, language preferences, and profile picture may be required if you list or book accommodation. Some of this information may be publicly visible depending on your account settings.
When you make bookings or payments, we collect relevant financial data, including payment method, transaction details, and payment verification.
We gather technical data such as IP addresses, device information, browser type, and usage behavior when you interact with our website. This helps us monitor performance, prevent fraud, and improve user experience.
We collect personal data for the following reasons:
Your data allows us to process bookings, manage payments, and provide customer support.
We use your email and other contact details to keep you informed about your bookings, send important service updates, and offer support.
We use certain data to detect and prevent fraudulent activities, such as reviewing communications between users to block suspicious transactions.
Aggregate, anonymized data is used to analyze user behavior and improve our platform’s functionality.
With your consent, we may send you promotional emails or newsletters about our services. You can unsubscribe at any time.
We only process personal data if we have a lawful basis to do so, including:
We require your data to fulfill the services you request, such as processing bookings and payments.
For specific processing activities, such as sending marketing communications, we will first ask for your consent.
We may process data to improve our services, prevent fraud, or for other legitimate business purposes while respecting your rights and interests.
We share your data only when necessary to provide our services or comply with legal requirements. Third parties may include:
To process payments securely.
To host and manage our platform.
We may work with affiliates to promote our listings and services.
Note: Your data will never be shared with external parties for unrelated marketing purposes without your explicit consent.
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, enforce agreements, and comply with legal obligations. Once the retention period expires, your data will be securely deleted or anonymized.
Documents uploaded for rental agreements, such as proof of identity or income, will be stored for a maximum of 12 months after your last profile activity or six months after your move-out date, unless earlier deletion is requested.
As a user, you have the following rights concerning your personal data:
Request to see the personal data we hold about you.
Correct any inaccurate personal information.
Request deletion of your data.
Request a temporary halt on data processing.
Ask for your data to be transferred to another service.
Withdraw any consent given for data processing at any time.
Note: To exercise these rights, please contact us at support@housingbookers.com.
We take security seriously and implement robust measures to protect your personal data. All data transfers are encrypted (using HTTPS) and stored securely. We constantly review and update our security practices to prevent unauthorized access, misuse, or data breaches.
Our payment services and financial transactions are handled by our payment partner STRIPE (www.Stripe.com) and comply with the latest European regulations for secure transactions, including PCI DSS and PSD2 standards.
Where personal data is transferred outside of the European Economic Area (EEA), we ensure that it is protected with appropriate safeguards, such as standard contractual clauses approved by the European Commission.
If you choose to log into HousingBookers using third-party services like Facebook or Google, we may receive certain data from those platforms (e.g., profile information, friends list). The use of this data is governed by the privacy settings you have with those third-party services.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated via our website. We encourage you to review this policy regularly to stay informed.
If you have any questions about this Privacy Policy or how we handle your data, you can reach out to our Data Protection Officer (DPO) via:
HousingBookers BV
Email: support@housingbookers.com
DPO Email: dpo@housingbookers.com
If you believe we have not handled your data in compliance with the GDPR, you have the right to lodge a complaint with your local data protection authority.
HousingBookers
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