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How it works

Support

Discover everything you need to know about our platform below. Have more questions? Our helpful team is ready to chat!

Frequently Asked Questions

What does it cost to sign up?

Signing up with HousingBookers is free. We charge Landlords an 8% fee per booking (excl. VAT), with a maximum fee of €199 (excl. VAT), regardless of the rental duration, and Tenants a 1% service fee (excl. VAT)

What does it cost to sign up?

Signing up with HousingBookers is free. We charge Landlords an 8% fee per booking (excl. VAT), with a maximum fee of €199 (excl. VAT), regardless of the rental duration, and Tenants a 1% service fee (excl. VAT)

Is HousingBookers a rental agency or broker?

Not at all! Although the best word to describe our platform is a marketplace, as it connects landlords and tenants directly. HousingBookers is an online platform that specializes in furnished accommodations, connecting landlords with tenants searching for a place to stay.

Is HousingBookers a rental agency or broker?

Not at all! Although the best word to describe our platform is a marketplace, as it connects landlords and tenants directly. HousingBookers is an online platform that specializes in furnished accommodations, connecting landlords with tenants searching for a place to stay.

My booking is confirmed by the Landlord. What happens next?

That’s great news! Through our secure payment platform, you pay for the booking. Once it’s confirmed, your booking is complete. You will then receive all the booking details and the landlord’s contact information via email.

My booking is confirmed by the Landlord. What happens next?

That’s great news! Through our secure payment platform, you pay for the booking. Once it’s confirmed, your booking is complete. You will then receive all the booking details and the landlord’s contact information via email.

Can I visit an apartment, house, or villa before I book?

We do not offer viewings at this moment. The platform is built in such a way that we provide the tenant with all the photos and details needed to make a right choice.

Can I visit an apartment, house, or villa before I book?

We do not offer viewings at this moment. The platform is built in such a way that we provide the tenant with all the photos and details needed to make a right choice.

Can I cancel my booking?

Certainly! You can always cancel your booking, but please keep in mind that cancellation terms and fees depend on your specific booking. You may receive a full or partial refund based on the timing of your cancellation. Service fees are non-refundable.

Can I cancel my booking?

Certainly! You can always cancel your booking, but please keep in mind that cancellation terms and fees depend on your specific booking. You may receive a full or partial refund based on the timing of your cancellation. Service fees are non-refundable.

I work for a large organization and want different options for billing through accounts receivable, direct invoicing, and automated online payment services.

No problem, this is certainly possible. We serve various organizations outside of our platform due to customization requirements related to expats, maturity dates, or billing flows.For inquiries about this, feel free to email us

I work for a large organization and want different options for billing through accounts receivable, direct invoicing, and automated online payment services.

No problem, this is certainly possible. We serve various organizations outside of our platform due to customization requirements related to expats, maturity dates, or billing flows.For inquiries about this, feel free to email us

Still have questions?


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